Privacy Policy

At Three Generations Pool/Spa Maintenance and Repairs, LLC, we are dedicated to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains the manner in which we collect, utilize, disclose, and protect your personal data when you access our website or utilize our pool and spa maintenance, cleaning, and repair services. By accessing or utilizing our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information: When you visit our website, we might collect personally identifiable information such as your name, email address, phone number, and billing address. This information is provided by you voluntarily when you complete forms on our website or when you interact with us through email or phone.
Payment Information: To process payments for the services you procure from us, we may collect payment details like credit card or other financial account information. It's important to note that we do not store or directly process this payment information on our servers. Instead, we rely on secure, industry-standard compliant third-party payment processors to securely handle your payment transactions.
Non-Personal Information: We automatically collect certain non-personal information about your visit to our website, such as your IP address, browser type, device specifics, operating system, and your browsing activities. This data is gathered using cookies and similar tracking technologies to enhance your user experience and to improve our website's functionality.

Use of Collected Information

We utilize the information we collect to offer, maintain, and improve our website and services.
Process and complete your orders for pool and spa maintenance, cleaning, and repair services.
Answer your queries, requests, or customer service issues.
Communicate with you regarding your orders, updates, and promotional offers.
Send you marketing messages if you have opted to receive them.
Analyze trends, website usage, and activities to monitor and enhance our services.
Investigate and prevent fraudulent or unauthorized activities.

Sharing of Information

We may share your personal information with third-party service providers that assist us in operating our website and delivering our services, such as payment processors, shipping companies, and marketing platforms. These providers are bound by contractual obligations to keep your information confidential and secure, and they are prohibited from using it for any purpose other than those specified by us.
Your personal information may be disclosed if required by law, legal processes, or government requests, or if we believe such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, as no method of transmission over the internet or method of electronic storage is completely secure, we cannot assure the absolute security of your personal information.

Third-Party Links

Our website may include links to third-party websites or services that are not operated or controlled by Three Generations Pool/Spa Maintenance and Repairs, LLC. We are not responsible for the privacy practices or the content of such third-party websites. We advise you to review the privacy policies of these third-party sites before providing them with any personal information or using their services.